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Assurance and Service Improvement Officer

Please Note: The application deadline for this job has now passed.

Job Introduction

Job title: Service Improvement and Assurance Officer

Salary: £33,024 to £37,336

Location: Cunard Building


A bit about us:

Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.  Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!


The Role:

  • The Service Improvement and Assurance Officer will contribute to the development of the directorate Quality Assurance Framework management, processes and governance structures of Adult Services & Health, and maintaining a position of departmental readiness for the inspection of Adult Social Care by the Care Quality Commission.
  • You will deliver a consistently high quality support function to the Service Improvement & Assurance function, which balances both planned and reactive need/requirements of the service.  
  • You will support the service improvement and assurance lead on the co-production, development, and management of the Quality Assurance Framework for the ASCH department.
  • You will support with the coordination of CQC inspections.

 

Our offer to you:

 

  • At least 27 days holiday rising to 32 after 5 years service.- option to purchase further days
  • Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.
  • Part of the Local Government Pension scheme – option to join the AVC scheme-  
  • Progression - opportunities and training through a wide range of high quality learning
  • Health and Wellbeing - offer including Employee assistance programme
  • Cycle to Work and Travel Pass Schemes 
  • Drive Time – a salary sacrifice car lease scheme
  • Family friendly policies with enhanced leave  
  • Discounted Gym Memberships 
  • Employee Volunteering Scheme 
  • Medicash 

Next steps:

Closing Date for this role is: 11 July 2024

If you would like to talk to a member of the team about the role or have an informal discussion, please contact – Paula Crawford via 

e-mail: paula.crawford@liverpool.gov.uk.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk

Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.

At this current time, Liverpool City Council are unable to provide sponsorship for internal applicants.

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