Job Introduction
Job title: Receptionist – Clubmoor & Ellergreen Children’s Centre
A bit about us:
Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic, and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.
Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We are proud of our world-famous, thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!
At Clubmoor & Ellergreen Children’s Centre/Family Hub, we are committed to providing high quality services for children and families. You will be a part of a dedicated and supportive team, making a real difference in the local community!
The role:
- You will staff the reception desk, manage our entry system, issue visitor badges, and handle sign-ins; in addition, you will also answer and direct telephone, email, and in-person enquiries from families and professionals
- As a Receptionist, you will maintain accurate records, manage room and session bookings, and monitor attendance. You will also assist with financial requisitioning, including monitoring stock levels and replenishment
- You will register new families and signpost them to relevant services, as well as issuing food bank and supermarket vouchers
- Our Receptionists also maintain and update the Centre’s displays, leaflets, and resources, as well as inputting referrals and data onto internal systems, such as Liquid Logic and E-Start
- You will also support the promotion and marketing of the Centre’s services, including managing content for social media platforms to engage families and promote activities; you will also need to work flexibly as part of a team, including the occasional evening and weekend, as required
As this role is part time, 25 hours per week (9:00 to 14:00) the salary and any allowances will be pro rata to reflect this.
Our offer to you:
- At least 27 days holiday, plus bank holidays, rising to 32 after 5 years’ service (pro rata, if part time) – option to purchase further days
- Agile working (role dependent) – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
- Part of the Local Government Pension Scheme – option to join the AVC Scheme
- Progression – opportunities and training through a wide range of high quality learning
- Health and wellbeing – offer including Employee Assistance Programme
- Cycle to Work and Travel Pass Schemes
- Drive Time – a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted gym memberships
- Employee Volunteering Scheme
- Medicash
Next steps:
Closing date: midnight on Thursday 20 March 2025
Shortlisting will take place the W/C 24 March 2025.
We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.
If you would like any further information or an informal discussion, please contact helen.carroll@liverpool.gov.uk.
Watch our recruitment video and see what life is like working at Liverpool City Council!
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.
If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk
Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including spam/junk folder, after the closing dates for notifications. Please ensure you complete your full profile, work, and education history in Tribepad.
