Job Introduction
Job title: Referral and Advice Officer - Out of Hours
Salary: £25119 - £28770
Location: Liverpool
A bit about us:
Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.
Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!
The Role:
- We are recruiting Referral and Advice Officers for our Children’s Advice and Support Service, Multi Agency Safeguarding Hub to provide advice and information in relation to all Children’s Safeguarding contacts.
- Based in the historic Cunard Building, this is a fantastic opportunity those with a real desire and passion to make a positive difference to how we support our children and families of Liverpool.
- The Referral and Advice Officer role is very varied, with lots to continually learn. This is a challenging role and successful candidates will receive relevant training and supportthroughout their career. .
Please note these roles will be required to work Evenings and Weekends and will attract the associated allowances.
- To take full ownership of professional contacts and customer requests through to resolution by generating a contact or signposting to the appropriate service.
- Compliance with Children’s Safeguarding legislation and procedures.
- To direct people to online resources within Liverpool City Council, voluntary services, National Health Service (NHS) and other partners.
- Being able to offer clear advice and guidance on a range of Children’s Social Care services and support networks.
- You will be a self-starter who is able to progress contacts through to our Social Work Practitioners in the MASH and confidently use software systems such as Microsoft Office, email, and intranet/internet as well as telephony services.
- You will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement.
- The working hours for the post are 35 per week Monday - Friday (excluding bank holidays) 8am to 6pm for core hours. Work patterns can be changed inline with business requirements and notice will be provided for any changes of working pattern in line with corporate policy. For the Out of Hours role, you will be required to work Evenings and Weekends and will attract the associated allowances.
Our offer to you:
- At least 27 days holiday rising to 32 after 5 years service.- option to purchase further days
- Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.
- Part of the Local Government Pension scheme – option to join the AVC scheme-
- Progression - opportunities and training through a wide range of high quality learning
- Health and Wellbeing - offer including Employee assistance programme
- Cycle to Work and Travel Pass Schemes
- Drive Time – a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
- Medicash
Next steps:
Closing Date for this role is: Wednesday 3 July 2024
If you would like to talk to a member of the team about the role or have an informal discussion, please contact – Donna Yule on donna.yule@liverpool.gov.uk.
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.
If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk
Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.
We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.
At this current time, Liverpool City Council are unable to provide sponsorship for internal applicants.
