Job Introduction
Job title: Senior Feedback Officer
Salary: £38,223 - £43,421
Location: Cunard Building, Water Street, Liverpool L3 1AH
A bit about us:
Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.
Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!
The Role:
- The role of Senior Feedback Officer is typically reactive and working within clearly established service and professional guidelines.
- The role holder will need to apply judgment and analysis to identify alternative solutions to a variety of routine situations
- As a Senior Feedback Officer you will be proficient in delivering all routine aspects of the job but will be increasingly involved in non-routine work, such as supporting less experienced staff or taking part in project work with more senior members of staff
- The role will involve selecting appropriate procedures to independently carry out tasks, some of which may be complex or technical (e.g. assessments, analyses) to produce the required output (e.g. identification of customer need, implementation, resolution, or routine service processes)
- You will undertake specialised support activities to assist professional colleagues in dealing with customer feedback and delivering services
- In the role you will collate and analyse data from a variety of sources and interpret findings for review by more senior colleagues. May include producing ad hoc reports or project work .
- You will provide information, advice, and guidance to customers by interpreting established procedures, using professional experience and by applying best practice within the field
Our offer to you:
- At least 27 days holiday rising to 32 after 5 years service.- option to purchase further days
- Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.
- Part of the Local Government Pension scheme – option to join the AVC scheme-
- Progression - opportunities and training through a wide range of high quality learning
- Health and Wellbeing - offer including Employee assistance programme
- Cycle to Work and Travel Pass Schemes
- Drive Time – a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
- Medicash
Next steps:
Closing Date for this role is: Wednesday 3rd July 2024
If you would like to talk to a member of the team about the role or have an informal discussion, please contact – Andrea McGuire at andrea.mcguire@liverpool.gov.uk
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.
If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk
Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.
We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.
At this current time, Liverpool City Council are unable to provide sponsorship for internal applicants.
