Job Introduction
Right to work within the UK – unfortunately at this time we cannot provide working visas or sponsorship for overseas workers.
Job title: Technical Professional - PSG Desktop Team
Salary: £33,024 - £37,336
Location: Cunard Building
A bit about us:
Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.
Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!
The Role:
Liverpool City Council is looking to recruit a Technical Professional to join our busy Desktop Team.
In this varied and exciting position your role will be to provide high quality technical support covering system administration, incident management, fault resolution, fulfilment of project tasks and associated administration & reporting. Working to agreed service & operational level agreements you will ensure system and service availability is maintained.
The ideal candidate will have experience troubleshooting, resolving, and triaging a wide range of ICT issues, will be organised and comfortable working in a busy ICT environment and able to work both independently and as part of a team.
The role:
- Has problem analysis expertise covering triage/resolution for system administration, application, network, database, and server incidents, following approved ICT processes.
- Monitoring and maintaining safe and secure connection onto the digital environments for all LCC staff and third parties.
- Will be proficient with support of Desktop, Laptop and Tablet computing devices.
- Will capture appropriate levels of detail to ensure the required information is available to Senior Management and Customer Relationship Team.
- Will be motivated to manage personal objectives and meet high quality standards.
- Will demonstrate teamwork and ownership of the customer experience.
- Can liaise with both internal and external Customers at all levels.
- Will be flexible across multiple city locations.
- The successful candidate will be expected to support the implementation of many Projects, some including end user device refresh of all out of support devices including agile, providing technical knowledge and support to third parties
- Lead on the ongoing business improvements to LCC sites, refreshing legacy equipment.
- Regulate and secure LCC devices, keep business documentation and asset details updated to support ICT
Our offer to you:
- At least 27 days holiday rising to 32 after 5 years service.- option to purchase further days
- Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.
- Part of the Local Government Pension scheme – option to join the AVC scheme-
- Progression - opportunities and training through a wide range of high quality learning
- Health and Wellbeing - offer including Employee assistance programme
- Cycle to Work and Travel Pass Schemes
- Drive Time – a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
- Medicash
Next steps:
Closing Date for this role is: Friday 28 July 2024
If you would like to talk to a member of the team about the role or have an informal discussion, please contact – Michael Winstanley at michael.winstanley@liverpool.gov.uk
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.
If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk
Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.
We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.
