Job Introduction
Job title: Technical Support Officer
A bit about us -
Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.
Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!
The Role:
- The role of Technical Support Officer is to provide technical and administrative support in relation to any of the functions provided by the Planning Service including validation of all types of application received. To champion customer service to provide a modern, customer focussed, business friendly service
- In the role of Technical Support Officer you will be expected to provide technical and administrative support within the Service, in a flexible manner ensuring that an effective, efficient and customer focussed service is delivered within required timescales and to provide support in relation to any of the functions undertaken by the Service to enable specific and overall objectives of the team to be achieved
- Your demonstrable knowledge includes Competencies associated with NVQ Level 3 in Administration/ Business Studies and proven experience of working in a busy office
- The role is in the Planning and Building Control Service and is part of a highly skilled, technical support team and the role is pivotal in validating and processing all planning and building control applications and providing support across the whole service. It is customer focussed with the emphasis on providing a modern, business friendly planning service
- This post is for a 6 month fixed term contract to work in the technical support team to work on a data entry project. This post will also be considered for a 6-month internal secondment opportunity within LCC
Our offer to you:
- 35 hour working week with hybrid working model
- At least 27 days holiday plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
- Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception
- Part of the Local Government Pension scheme – option to join the AVC scheme
- Progression - opportunities and training through a wide range of high quality learning
- Health and Wellbeing - offer including Employee assistance programme
- Cycle to Work and Travel Pass Schemes
- Drive Time – a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
- Medicash
Next steps:
Closing Date is: Wednesday 29th January 2025.
If you would like to talk to a member of the team about the role or have an informal discussion, please contact Jeanette Newton on jeanette.newton@liverpool.gov.uk
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.
If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk
Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.
We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.
Watch our recruitment video to see what life is like working at Liverpool City Council:
